Privacy Policy & SMS Terms of service

Last Updated: February 13, 2026

At Silver Services, LLC, we are committed to protecting the privacy and security of our clients and their families. This document explains how we collect, use, and safeguard your personal and medical information, as well as the terms governing our mobile communication programs.

We collect information to provide our boutique care and advocacy services. This includes:

• Personal Identifiers: Name, mailing address, email address, and phone number.
• Medical Information: Health history, medication logs, and care plans (as part of our advocacy and in-home care services).
• Financial Information: For Daily Money Management (DMM) clients, we may handle account details and billing information.
• Digital Data: IP addresses and website interaction data via cookies to improve our Resource Vault experience.

In accordance with the February 2026 updates to the HIPAA Privacy Rule:

• Substance Use Disorder (SUD) Records: We maintain stricter limitations on the use and disclosure of SUD records. These will not be disclosed in legal proceedings without your specific written consent or a court order.
• Notice of Redisclosure: Information disclosed to third parties (such as non-covered health providers) may no longer be protected by federal privacy laws, though we require all contractors to maintain our "Silver Standard" of confidentiality.
• Right to Revoke: You have the right to revoke your authorization for data sharing at any time, subject to legal or contractual limitations.

By opting into our mobile messaging program (e.g., via the Resource Vault download or contact forms), you agree to the following:

• Program Description: Silver Services sends text messages to provide appointment reminders, resource updates (scam alerts), and care coordination.
• Message Frequency: Message frequency varies based on your service level and interaction with our digital tools.
• Pricing: Message and data rates may apply.
• Opt-Out: You may opt out at any time by texting STOP to our number. You will receive one final confirmation message.
• Help: Text HELP for assistance or contact us at info@silverservicesllc.com or 520.333.3300.

The Non-Sharing Clause (Carrier Required): > No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your data. We use your information strictly for:

1. Providing Care: Coordinating with doctors and family members.
2. Financial Advocacy: Managing bills and preventing financial exploitation.
3. Communication: Sending the guides you requested and critical safety alerts.
4. Security: Monitoring for fraudulent activity on your behalf.

You have the right to request a copy of the data we hold, request corrections, or ask for the deletion of your non-medical personal data. For HIPAA-protected health information, you have specific rights to an accounting of disclosures.

For questions regarding this policy or to exercise your privacy rights, please contact:

Silver Services, LLC Attn: Privacy Officer Casa Grande, AZ Email: info@silverservicesllc.com Phone: 520.333.3300